Transfer & Cancellation Policy
Being in the business of leading and managing change we know that things change. At times, because of some change in a participant’s work or home life, he or she is not able to to attend a session for which they registered. We like to work with our clients to accomodate these events in the following ways:
| Transfers & Substitutions |
We can reschedule a person for a session at a later date. This can be done without penalty if we are notified of the transfer to another session at least two weeks before the scheduled program. A $500 rescheduling fee will be assessed if the notification for transfer does not take place two weeks prior to the scheduled session.
If a person registered can not attend, a qualified subsititute person may take his/her place without penalty as long as we are notified of this at least two weeks in advance of the scheduled program and the subsititute person is able to get all required pre-course material into us before the session starts. A $500 scheduling fee will be assessed if the notification of the substitute does not take place two weeks prior to the scheduled session.
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| Cancellations & Refunds |
| Cancellations must be submitted in writting and will be assessed as follows: at least 21 days before the program, a full refund; 14 - 20 days before the program, a 50% refund; fewer than 14 days before the program, no refund. |
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