Executive Kickoff

• Statement of the business and leadership imperatives

Session Overview & Introductions

• An interactive exercise that facilitates developing a learning community

Motivation: Understanding Human Behavior

• Presentation and small group work DISC

Personal Style and Interpersonal Skills

• Exploring and understanding personal style at work
• Personal style change plan development — enhancing strengths and managing weaknesses
• Adapting your style to others change plans — boss, peers and direct reports

Leadership and Work Unit Performance Improvement

• Traditional Organization Simulation — What facilitates and blocks performance?What role does leadership play? Flexible Organization Simulation — What facilitates and blocks performance? What role does leadership play?

The “Whole System” View of Organizational Performance and Leadership

• Assessing work unit performance using the “Whole Systems” framework
• Developing performance improving change plans using the “Whole Systems” framework

Leading and Managing Others Effectively

• Assessing preferred approach to leading and managing: Directing/Telling, Coaching/Selling, Counseling/Participating and Delegating/Empowering
• Assessing direct report readiness — capability and willingness

Leading & Managing — Concepts, Tools & Application

Director/Telling Leadership Approach

• Overview of approach, goals and when to use
• Dos and don’ts’s of the Directing/Telling approach

Tools for Directing/Telling

• Hoshin Kanri — X matrix analysis
• Storyboarding u Core competency matrix analysis
• Setting and communicating role expectations
• Balance of Consequences Analysis — managing behavior change and learning through consequences

Coaching/Selling Leadership Approach

• Overview of approach, goals and when to use
• Dos and don’ts’s of the Coaching/Selling approach
• Differentiating Coaching/Selling from Directing/ Telling

Tools for Coaching/Selling

• Using coaching process model to teach new skills
• Experiencing the power of effective performance feedback
• Learning elements of effective praise and how to maximize performance improvement using it
• Learning how to give corrective feedback while enhancing performer receptivity

Counseling/Participating Leadership Approach

• Overview of approach, goals and when to use
• Dos and don’ts’s of the Counseling/Participating approach
• Differentiating Counseling/Participating from Coaching/Selling

Tools for Counseling/Participating

• Learning the counseling model of:
  1. Establishing INTENT
  2. Uncovering the SITUATION
  3. Exploring OPTIONS
  4. Contracting for COMMITMENT
• Effective Listening skills
• Observing and evaluating effective counseling
• Counseling practice and feedback

Delegating/Empowering Leadership Approach

• Overview of approach, goals and when to use
• Dos and don’ts’s of the Delegating/Empowering approach
• Differentiating Delegating/Empowering from Counseling/Participating

Tools for Delegating/Empowering

• Delegation and managing the TASK
• Delegation and ENABLING the “delegate”
• Delegation and CULTIVATING OWNERSHIP
• Decision Making Diamond — DELEGATING DECISION MAKING AUTHORITY

Team Focus: Leading & Facilitating Teams

• Differentiating leading from facilitating
• Defining the critical on-the-job teamwork issues

Tools for Building High Performance Teams

• Stages of Team Development — understanding task, process and leadership needs at each stage
• Trust — teamwork and building trust
• Team Norms — Establishing productive team norms to create a sense of team responsibility u Decision Making — enhancing the effective use of command, consultation and consensus decision styles

Team Focus: Leading & Facilitating Teams (continued)

• Team Interaction — Analyzing and understanding effective team interaction to ensure good decisions are made and commitment enhanced
• Managing Conflict — Understanding and using conflict management strategies
• Leading & Managing Team Meetings — Three different types of meetings and levels of meeting facilitation

Session Summary & Close

• Leadership team debrief and closing