Conflict Management for Peak Performance
| Purpose |
| High performing companies realize the critical role of conflict management to achieve peak performance. Conflicts are bound to happen. The greater the number of conflicts, the less time and energy leaders have to focus on performance and productivity. This program teaches participants how to manage and resolve conflicts and prevent them from escalating into crises. Participants learn how to set the stage for collaboration, make new beginnings, and use conflict as a catalyst for peak performance. |
| Objectives |
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Describe benefits to using systematic conflict management strategies |
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Assess current conflict management skills and strengths and set the stage for monitoring progress |
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Discuss a systems framework for prevention and resolution of conflict |
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Provide practical strategies to avoid the "quick fix" and select the right intervention |
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Identify ways to turn crisis and confrontation into stepping stones to conflict resolution |
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Develop an action plan to address both short and long term conflicts |
| Methodology |
| Participants engage in active learning through discussions, and simulations. Small group exercises provide practice of positive communication, coping, and negotiation skills. Participants are provided with work sheets and checklists to facilitate the application of skills to individual work situations. A manual is provided that includes notes, exercises, and references. Post-conference follow-up is included and is encouraged via telephone or e-mail. |
| Length |
| Half day or full day. |
| Who Should Attend |
| Managers, supervisors, team leaders, technical staff and team members. |
| Application |
| Conflict Management can also be included as a full learning module in the Team Dynamics and Facilitating Effective Teamwork workshops. |
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Strategic Organizational Development
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